Develop new customers and maintain existing customer relationships, collect customer needs and feedback. Provide customized cable product consulting and solutions according to customer needs. Track order progress and coordinate internal teams to ensure on-time delivery of products. Provide after-sales service, including product quality tracking, customer feedback collection and technical support.
Team Composition
Sales Director: Responsible for formulating sales strategies and goals, and supervising sales team performance. Sales Representative: Responsible for specific customer communication and order processing to ensure that customer needs are met. Customer Support Specialist: Handle customer issues, provide technical support and after-sales service to ensure customer satisfaction.
Role To Customers
The sales team is responsible for capturing customer needs, and conveying customized requirements to the technology and production departments, providing an efficient communication platform.
R&D and Technology Department
Responsibilities
Carry out technical design and innovation of products according to customer needs to ensure product quality and technological leadership. Provide technical support to sales and customer service teams and help answer product-related questions. TParticipate in the development of new products, optimize existing products, improve product performance, and meet customer specific needs.
Team Composition
Technical Director: Responsible for the formulation of technical solutions and the management of the technical team. Product Engineer: Responsible for the design and development of cable products to ensure that the design meets customer needs. Technical Support Specialist: Provide technical support to customers and assist in solving technical problems in the production process.
Role To Customers
The R&D department is responsible for converting customers' personalized needs into technically feasible solutions to ensure that the customized characteristics of the products meet customer requirements.
Production and Quality Control Department
Responsibilities
Responsible for the planning, adjustment and management of production lines to ensure that customized production needs can be efficiently implemented. Strictly implement quality control standards to ensure that each batch of products meets customer requirements. Formulate production plans and schedule management to ensure on-time delivery.
Team Composition
Production Manager: Responsible for the formulation of production plans and coordination of production processes. Process Engineer: Optimize production processes, improve production efficiency, and ensure that customized needs are successfully completed. Quality Controller: Responsible for the quality inspection of each batch of products to ensure that the products meet technical standards.
Role To Customers
The production department adjusts the production line according to customer requirements to ensure the quality and delivery time of customized products and ensure that the customer's production plan is not affected.
Procurement and Supply Chain Management Department
Responsibilities
Responsible for the procurement of raw materials, supplier management and evaluation, to ensure the timely supply of raw materials required for customized products. Manage logistics, transportation and inventory to ensure that customized products can be delivered on time. Optimize the supply chain to ensure the stability of material supply and avoid production delays.
Team Composition
Purchasing manager: responsible for formulating procurement strategies, selecting suitable suppliers and conducting evaluations. Logistics coordinator: responsible for product transportation arrangements to ensure timely delivery of products. Supply chain analyst: responsible for optimizing supply chain management and evaluating the quality of suppliers and raw materials.
Role To Customers
The procurement and supply chain department ensures a smooth supply chain of raw materials, avoids any delays, and ensures on-time production and delivery.
Project Management and Customer Customization Department
Responsibilities
Follow up the progress of customer customization projects throughout the process to ensure that projects are implemented according to customer needs. Responsible for coordinating various departments to ensure that all aspects of customized products from design to delivery are completed smoothly. Provide regular feedback to customers to ensure that the project progress is consistent with customer expectations.
Team Composition
Project manager: responsible for overall project management and progress control. Customer customization specialist: responsible for the implementation of customized requirements and coordination of work in different departments. Project coordinator: responsible for coordinating the entire project process to ensure that resources from all parties are effectively utilized.
Role To Customers
The project management department converts customer requirements into production plans and supervises implementation to ensure that the project is completed on time and with quality.
Finance and Administration Department
Responsibilities
-Responsible for managing the company's accounts and ensuring the transparency and efficiency of financial processes. Handle payments, contract management and other matters with customers to ensure a smooth transaction process. Responsible for internal administrative affairs of the company, including human resources and daily operations management.
Team Composition
Financial manager: responsible for financial management, budget control and expense accounting. Accountant: responsible for daily account processing, tax declaration and other work. Administrative assistant: responsible for office management, personnel deployment and other administrative affairs.
Specific Measures
Simplify and accelerate the payment process to meet customer needs. Check bills regularly to ensure that customers' expenses are correct.
Effect On Customers
The Finance and Administration Department ensures that the payment process for customers is simple and transparent, provides convenient payment methods, and accurately manages the contract content.
Simplify the payment process: Provide customers with convenient payment methods (such as letters of credit, bank transfers, etc.) to ensure transparent and smooth transaction processes.
Contract management: Ensure that the contract terms between customers and the company are clear and unambiguous to avoid disputes.
Financial transparency: Ensure that the company's and customers' accounts are clear and transparent, and provide customers with financial reports regularly to ensure trust between both parties.