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Q Do you accept OEM or ODM orders?
A Yes, We accept. OEM and ODM can be customized, etc., We can customize according to drawings and data, and update production data at the same time, and send bulk samples and proofing samples.welcome to consult !
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Q Do your products have third-party test reports or quality certifications?
A Yes, each product is different, and our quality certification and third-party reports are pre-shipment inspections of previous customer shipments.
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Q Where is your factory located? Can I visit the factory?
A Of course, we welcome customers or quality inspection factories at any time.
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Q What if there is a problem with the product during use? Do you provide installation guidance or technical support?
A We can provide technical support to customers.
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Q Do you provide after-sales support?
A Yes, we support after-sales service, and our products are usually guaranteed for 18 months.
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Q Do you provide international shipping services?
A Yes, we do, because of the special nature of the product. We can support FOB, CIF and DDU, DDP and other trade methods.
DDP is only suitable for some countries. Most of them are CIF transactions.
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Q How to ensure the safety of cables during transportation?
A Professional Packaging:
Household wires are packaged using moisture-proof plastic film to ensure the cables remain undamaged during long-distance transportation.
Reinforced Protection:
For large cable reels, we use sturdy wooden or steel drums for reinforcement to prevent damage from collisions or pressure during transport. Waterproof joints are applied at cable ends to further protect against moisture.
Protective Measures:
Inside the container, we reinforce packaging with straps, triangular wooden blocks, and long wooden beams to secure the cables, particularly during sea transport, to prevent movement and impact.
Transport Monitoring:
We collaborate with reliable logistics partners to provide full transport monitoring, ensuring the cables remain in controlled conditions throughout the shipping process.
Third-Party Inspection:
Upon customer request, we can arrange for third-party inspections before shipment to verify that product quality and packaging meet international standards.
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Q About logistics and transportation:
A What transportation services do you provide? Can you arrange sea or rail transportation?
We can provide air transportation, sea transportation, road transportation and railway transportation etc.
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Q How long is the delivery time of the order?
A The delivery time for MOQ quantity is about 10-15 days, and for large quantity it will take about 35-60 days.
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Q What payment methods are supported?？
A We support bank card payment and letter of credit payment. For some large cable projects, we can discuss Sinosure in detail.
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Q How to place an order? What is the minimum order quantity?
A Confirm the product list and technical parameters. After both parties confirm the technical parameters, you can place an order.
Our products have different order quantities, and basically 2 cubic meters is enough for sea transportation.
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Q Does your company provide free sample trials or demonstrations?
A We can provide free samples, household cables not exceeding 1 meter, and other types of cable samples 10-20cm. We do not bear the express shipping costs, and the express shipping costs can be refunded after the transaction.
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Q Can you provide customized cable services? What is the customization process?
A We can provide customized cable services. We need to adjust the materials, temperature, and structure according to the customer's description of the usage scenario and demand conditions, and provide the customer with the final cable parameters. Customization can be started after both parties confirm that there is no error.
If the customer needs samples, please inform in advance.
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Q Do your cables meet international standards or have relevant certifications?
A Yes, we have relevant certifications that meet international standards, ISO, CE and TUV, MV and many other certifications. For some customers who need certification, we can also provide certification before bulk shipment.
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Q What types of cable products do you provide?
A We usually produce household, mining, wind power, EV car cables, overhead, elevated lines, and conventional building lines, etc.
